CosmeticWeb - Post Graduate Beauty Business School

	Post Graduate Business School
§ Spa Management § Human Resources § Marketing § Front House § SOP § Finance § Spa / Salon Setup § Sales § Stock Control § Choosing Equipment & Products
Call today to find out about available dates and enrolment Tel: 011 022 6800 Email: info@postgraduatebeauty.co.za www.postgraduatebeauty.co.za

Front House

Course duration: 18 Hours
Cost: R 4 900

- Front house role in the business

- Analysing your daily bookings

- Dealing with difficult clients

- Dealing with no shows

- Dealing with double bookings

- Dealing with late arrivals

- Dealing with staff

- Dealing with complaints

- Body language

- Establish the relationship with the customer, be professional and accurate

- Learn to listen carefully

- Focus on providing practical solutions for the customer

- Optimising bookings and treatment time

Spa Management

Course duration: 48 Hours
Cost: R 12 000

- Analysing your daily bookings including optimising booking times

- Development and training of staff

- Dealing with difficult clients

- Body language

- Phone and general etiquette

- Dealing with complaints

- Dealing with staff

- Management SOP

- Time management, delegation, incompetence

Finance

Course duration: 24 Hours

Cost: R 6 900

- The basic principles of finance

- What is an income statement and balance sheet

- Cashflow is king

- Invoicing

- Statements

- Calculate your running costs

- Target setting

- Budgeting

- Analysis and planning

- Setting incentives according to budget

Choosing the Right Equipment & Products

Course duration: 12 Hours
Cost: R 3 900

- What equipment do I need

- How to choose the correct piece of equipment

- Research Tools

- Ensuring your product and equipment meet your target markets needs

- Return on Investment

- Product Comparisons: margins, discounts, line items, etc.

Stock Control

Course duration: 6 Hours
Cost: R 2 500

- Why have strict stock control measures

- Par stock levels: setting and evaluating

- Stock counting

- Treatment recipes

- Naming stock on your system

- Controlling theft and cross checking

Marketing

Course duration: 12 Hours

Cost: R 3 900

- Basic marketing principles

- Market research

- Salon/spa trends

- Salon/spa collateral

- Advertising methods

- Pricing of services

- Factors that influence your business

- Competitor analysis

- Managing your business in today’s economy

Human Resources

Course duration: 18 Hours

Cost: R 5 900

- Recruitment process

- Interviewing potential candidates

- Personality identification and categorising

- Contracts

- Labour law simplified

- Creating a team

- Salary and commission structures

- Disciplinary procedures

- Policies and procedures

Price Includes:

Interview questions

Personality tests

Template contract

Setup of Salon or Spa

Course duration: 18 Hours
Cost: R 5 900

- Identifying the type of business you will register and set up

- Business plan

- Projections

- Market research

- Set up expense model

Price includes:

Business plan template
Projections template
Set up expenses template

Sales

Course duration: 12 Hours
Cost: R 3 900

- Identifying a buying customer

- Selling treatments

- Selling retail products

- Selling contracts and courses

- Setting up a sale

- Closing a sale

Standard Operating Procedures (SOP)

Course duration: 12 Hours
Cost: R 4 900

- What is an SOP

- What difference does it make to your business

- Effective SOP implementation

- Evaluation and maintenance

- SOP templates (priceless!!!)

Price Includes:

Memory stick with SOP templates course notes

SOP case study and presentation.